As we have already reported, our portal experienced a technical failure on April 25, 2022, for which further analysis has revealed the suspicion of a security incident.
The externally commissioned forensic analysis has now been completed. Unauthorized access was detected, but no evidence of unauthorized data leakage could be identified.
In order to minimize the operating risk in the future, zeb is completely rebuilding the customer portal with another provider. The rebuild will be carried out in an isolated AWS environment, and we will draw on our own and external expertise that we have built up and certified over the past years in the context of various SaaS implementations.
It is expected that the conscientious setup and comprehensive testing will be completed in week 21 (from 23.05.2022), so that we plan to take the portal fully live again then and be able to provide the usual services with once again improved hardening against unauthorized access.
We thank you for your patience and apologize for any inconvenience caused.
If you have the impression that due to this circumstance tickets are currently not being processed in a timely manner, we would be very grateful if you could send us a short reminder.
You can reach the support team via e-mail email@example.com as well as by phone +49.251.97128.200.
Best regards from Münster
Your zeb support team