On 04/25/2022, our portal experienced a technical outage for which further analysis has revealed a suspected security incident.
The externally commissioned forensic analysis has been completed. Unauthorized access was detected, but no evidence of unauthorized data leakage could be identified.
The announced rebuild of the customer portal in an isolated AWS environment with a further improved security level was successfully completed.
Extensive testing is currently taking place and is expected to be completed in the next two weeks.
We will contact you before the relaunch with information on registering in the new portal and thank you in advance for your patience and understanding of our maxim "security before speed" in this matter.
Until the relaunch, you can still reach the support team by e-mail firstname.lastname@example.org and by phone +49.251.97128.200.